Privacy Policy

This Privacy Policy ("Policy") describes how bd9io ("we", "us", or "our") collects, uses, stores, and protects the personal information of users ("you" or "your") who access or use the bd9io platform at bd9io.pro. bd9io is committed to handling your personal data with the highest standards of care, transparency, and security. By registering an account or using our platform, you acknowledge that you have read and understood this Policy.

This Policy applies to all personal data collected through bd9io.pro, our mobile-optimised platform, customer support communications, and any other service we operate. It should be read alongside our Terms and Conditions, which govern the overall use of the bd9io platform.

When you register for a bd9io account, we collect the following personal identification data, which is necessary to create your account, verify your identity, and comply with our know-your-customer obligations:

• Full legal name and date of birth (to verify that you are aged 21 or older).
• Bangladeshi mobile phone number used as your primary login identifier and for account security notifications.
• Government-issued identity document details (National ID card, passport) when requested for enhanced KYC verification.
• Email address, where provided, used for account communications and promotional material (with your consent).

When you browse and use the bd9io platform, we automatically collect certain technical and behavioural information to ensure the platform functions correctly and to improve the user experience:

• IP address, device type, operating system, and browser type — used for fraud detection and to serve the platform in an optimised format for your device.
• Pages visited, time spent on each page, click-through patterns, and session duration — used to understand how players navigate the platform so we can improve it.
• Geolocation data at the city or region level (not precise GPS coordinates) to apply jurisdiction-based access controls.
• Cookies and similar tracking technologies — see the Cookies section below for full details.

When you make deposits or request withdrawals on bd9io, we collect and retain records of your transaction history, including payment method details (e.g. bKash account number, Nagad mobile number, Rocket wallet reference), transaction amounts in BDT, transaction timestamps, and status records. We do not store full payment card numbers. All financial data is handled in compliance with applicable payment security standards and is accessible only to authorised personnel for fraud prevention and dispute resolution purposes.

bd9io processes your personal data only for defined, legitimate purposes. We do not use your data for any purpose beyond what is described in this Policy without first obtaining your consent. The specific purposes for which we use your data include:

• Account management — creating, maintaining, and securing your bd9io account, including processing deposits and withdrawals.
• Identity verification and KYC compliance — verifying that you meet our eligibility requirements, including the 21+ age restriction.
• Fraud prevention and security — monitoring transactions and platform activity to detect, prevent, and investigate fraud, money laundering, and other prohibited conduct.
• Customer support — using your contact details and account history to resolve queries, disputes, and technical issues efficiently.
• Responsible gaming — using gameplay and transaction patterns to identify signs of problem gambling and to apply account limits or refer players to support resources where appropriate.
• Marketing communications — sending you promotional offers, bonus announcements, and platform updates by SMS or email, strictly only where you have given your explicit consent. You may withdraw consent at any time by contacting [email protected].

bd9io processes personal data only where a lawful basis exists. The legal bases we rely on include:

• Contractual necessity — processing your registration data and transaction data is necessary to perform the contract you enter into with bd9io when you register an account.
• Legal obligation — processing identity and financial data to comply with anti-money laundering requirements and age verification obligations.
• Legitimate interests — using technical and usage data to improve platform security, prevent fraud, and enhance the user experience, where these interests are not overridden by your rights.
• Consent — sending marketing communications and using non-essential cookies only where you have explicitly opted in. You may withdraw consent at any time.

bd9io does not sell, rent, or trade your personal information to third parties. We share data only in the following strictly limited circumstances, and only the minimum data required for each purpose:

• Payment processors (bKash, Nagad, Rocket, Upay, and partner banks) — to process your deposits and withdrawals. These providers handle your payment data under their own privacy policies and security standards.
• Identity verification service providers — third-party KYC partners who help us confirm document authenticity and age verification. These providers are contractually bound to handle data only for the stated purpose.
• Fraud prevention and analytics providers — partners who assist in detecting suspicious activity across our platform. Data shared is pseudonymised wherever feasible.
• Law enforcement and regulatory authorities — where we are legally required to disclose data in response to a valid court order, subpoena, or regulatory demand. We will notify you of such disclosure unless legally prohibited from doing so.

bd9io requires all third-party service providers to maintain strict data confidentiality obligations and to use your personal data only for the specific purpose for which it was shared. We do not permit our partners to use your data for their own marketing or commercial purposes.

bd9io uses cookies and similar technologies (such as local storage and session tokens) to deliver, maintain, and improve the platform. Cookies are small text files stored on your device. We use three categories of cookies:

• Essential cookies — strictly necessary for the platform to function. These include session authentication tokens and security cookies. These cannot be disabled without breaking platform functionality.
• Performance and analytics cookies — used to understand how players interact with the platform, which pages are most visited, and where players encounter errors. The data collected is aggregated and not individually identifiable.
• Marketing cookies — used to deliver relevant promotional content where you have consented to receive marketing communications. You may withdraw this consent at any time through your account settings or by contacting [email protected].

You can manage cookie preferences through your mobile browser settings. Disabling essential cookies will impair platform functionality. Please note that third-party payment providers (bKash, Nagad, Rocket) may set their own cookies when you interact with their payment interfaces; bd9io has no control over these third-party cookies.

bd9io retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected and to comply with our legal obligations. Account data, identity verification records, and transaction histories are retained for a minimum of five years following account closure, in compliance with anti-money laundering record-keeping requirements. Usage and technical data are retained for a shorter period, typically 12 to 24 months, after which it is deleted or anonymised.

Where you exercise your right to erasure (see Your Rights section below) and there is no overriding legal obligation to retain the data, bd9io will delete or anonymise the relevant records within 30 days of receiving a valid erasure request. We will confirm completion of the erasure to you in writing.

bd9io implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Our security infrastructure includes:

• 256-bit SSL/TLS encryption across all platform pages, ensuring all data transmitted between your device and our servers is protected in transit.
• Encrypted storage of sensitive data at rest, including identity documents and financial transaction records, using industry-standard encryption protocols.
• Role-based access controls ensuring that only authorised staff with a legitimate need can access personal data, with all access logged and auditable.
• Regular security audits and penetration testing of the platform infrastructure carried out by qualified third-party security specialists.

While bd9io takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights, we will notify affected users as required by applicable law and take immediate steps to contain and remediate the breach.

bd9io is strictly an adult platform. We do not knowingly collect or process personal data from individuals under the age of 21. Our registration process includes mandatory age verification, and we conduct enhanced KYC checks to confirm user age where our systems flag uncertainty. If we discover that personal data has been collected from a person under 21, we will immediately delete that data and close the associated account. If you are a parent or guardian and believe your child has created an account on bd9io, please contact us immediately at [email protected]. We take under-age gambling extremely seriously and will act swiftly on any such report.

The bd9io platform integrates with third-party payment services (bKash, Nagad, Rocket) and may display content provided by game studio partners (Pragmatic Play, Evolution Gaming, and others). When you interact with these third-party services — for example, when you initiate a bKash payment — you are subject to that provider's own terms and privacy policy. bd9io is not responsible for the privacy practices or content of third-party providers. We recommend reviewing the privacy policies of any third-party service you use in connection with bd9io.

bd9io may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. The revised policy will be posted on this page with an updated effective date. For material changes that significantly affect how we use your personal data, we will notify registered users via a platform notification or SMS prior to the change taking effect.

Your continued use of bd9io following the posting of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you should stop using the platform and contact [email protected] to request account closure and data deletion in accordance with your rights under this Policy.

To exercise any of your rights under this Policy, to submit a data access or erasure request, or to raise a concern about how bd9io handles your personal data, please contact our support team. We aim to acknowledge all privacy enquiries within 48 hours Bangladesh Standard Time and to resolve them within 30 calendar days.

Privacy Email: [email protected]